Sign-In and Access Problems

Sign-in proves which account you are using. Access then depends on the selected data region, organization membership, workspace visibility, and role.

Confirm the browser is online.
Choose the same data region used when the account was created.
Enter the account’s email address and follow the sign-in method Lunaris presents.
If Lunaris marks a method Last used, try that method first.

An email connected to Google may need Continue with Google instead of a password. A passkey must be available through the current device or password manager. If two-factor authentication is enabled, enter the current code from your authenticator or choose Use a backup code.

Repeated failures can trigger Too many requests. Wait briefly before trying again instead of repeatedly submitting the form.

Password or verification problems

Choose Forgot password? from email sign-in to send a reset link. Open the newest email; an older reset link may be invalid or expired. If the account only uses Google and has no password, sign in with Google instead.

If Lunaris asks you to verify your email, use the verification message or choose Resend verification email after its cooldown. Check spam or filtered mail if it does not arrive.

Do not create a guest account as a password workaround. Guest workspaces stay in that browser and do not restore the original account’s organizations.

Your session expired

Sign In to Resume Sync means the existing session can no longer upload changes. Sign in to the same account, then open Settings → Local Data and choose Retry Sync. Pending changes remain local unless you clear the upload queue or browser data.

An invitation cannot be accepted

Sign in with the invited email address — choose Switch account and use the exact address that received the invitation.
Verify your email — finish email verification, then reopen the invitation.
Invitation unavailable — the link is missing, expired, already used, or was canceled. Ask an organization owner to resend it.

An owner may also need to free a member spot or update the organization plan before a new invitation can be accepted.

Organization not found

This message means the organization does not exist for the current session or you do not have access. Check the account and data region, then use Switch organization instead of an old bookmark. If the organization still does not appear, ask its owner whether your membership was removed or the organization was deleted.

Workspace not found or Access denied

First return to the organization’s workspace list instead of reusing an old URL. Then check:

the workspace may have been renamed or deleted;
a Shared workspace may have changed to Private;
the Private workspace’s owner may have removed your workspace access;
your organization membership may have changed; or
a Local workspace may exist only in another browser profile.

Private-workspace access can only be granted to existing organization members. Ask the workspace owner to add you as an Editor or Viewer after your organization membership is active.

The workspace is read-only

Viewer access lets you open content but not change it. For a Shared workspace, ask an organization owner to review your organization role. For a Private workspace, ask the workspace owner to review your separate workspace role. An organization Viewer can edit selected Private work when granted the Private workspace’s Editor role.

See Roles and Permissions for the complete access table.